Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a store credit. Please note - We do not not accept returns on any opened items that are not in resalable new condition. If we receive an item that has been opened from the factory sealed packaging your return will be denied. Electrical items (control boards, control panels, transformers, heaters, sensors, pumps, blowers and special orders) can not be returned. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). There is a 20% restocking fee plus costs of shipping if you recieved free shipping on all items returned that are not a result of our error. No items may be returned without a return authorization.

You should expect to receive your credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes to process our credit request (1 to 2 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  We offer same day shipping if your order is placed by 3PM PST, Monday through Friday only.  Orders placed on weekends and holidays will ship the very next business day.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.